Privacy Policy

1. Introduction

LocalePay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment localization service for Stripe merchants.

Please read this policy carefully. By using LocalePay, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and billing information when you create an account
• Stripe Connection: OAuth tokens and account identifiers to connect your Stripe account
• Communications: Information you provide when contacting our support team

2.2 Information Collected Automatically

• Usage Data: How you interact with our dashboard, features used, and settings configured
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed

2.3 Information from Your Customers

When your customers interact with LocalePay-enhanced checkouts, we collect:

• Geolocation Data: IP-based location to determine country and region
• Browser Language: Preferred language settings
• Checkout Interactions: Payment method selections and checkout completion data

Important: We do not collect or store payment card numbers, CVVs, or other sensitive payment credentials. All payment data is handled directly by Stripe.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Detect customer location and display appropriate payment methods
• Generate analytics and insights about checkout performance
• Process your subscription and billing
• Send service-related communications and updates
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

4.1 Service Providers

We share data with trusted third parties who assist in operating our service:

• Stripe: Payment processing and merchant account connection
• Cloud Infrastructure: Hosting and data storage providers
• Analytics: Service usage analytics (anonymized)

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of LocalePay, our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained until account deletion, then deleted within 30 days
• Analytics Data: Aggregated and anonymized after 24 months
• Customer Checkout Data: Retained for 12 months for analytics, then anonymized
• Billing Records: Retained for 7 years for legal compliance

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training and background checks
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request limitation of processing your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@localepay.com. We will respond within 30 days as required by GDPR.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data processing agreements with all service providers
• Adequacy decisions where applicable

9. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the service to function (authentication, security)
• Analytics Cookies: Help us understand how users interact with our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.

10. Your Customers' Privacy

As a merchant using LocalePay, you are the data controller for your customers' data. You are responsible for:

• Informing your customers about data collection through your own privacy policy
• Obtaining necessary consents where required
• Responding to customer data requests
• Ensuring your use of LocalePay complies with applicable privacy laws

LocalePay acts as a data processor on your behalf. We process customer data only according to your instructions and these terms.

11. Children's Privacy

LocalePay is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. The "Last updated" date at the top indicates when the policy was last revised.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us:

You also have the right to lodge a complaint with a supervisory authority in your country of residence.